Refund policy

Change-of-mind returns

For food safety reasons, we accept change-of-mind return requests within 15 days of delivery only if the product has not been opened and remains in its original sealed and undamaged packaging.

Please contact info@livetaste.com.au with your order number before posting a return. We will confirm the return arrangements. You pay the return postage for a change-of-mind return. Once we receive and check the product against these conditions, we will refund the price you paid for the returned product.

We do not offer change-of-mind refunds for opened products that are safe, undamaged, not spoiled and match their description, if you dislike the taste or appearance, selected the wrong item, or decide the product does not suit you.

These packaging conditions and the 15-day change-of-mind period do not restrict your rights for faulty or non-conforming products under the Australian Consumer Law.

Spoiled, damaged, incorrect or unsafe products

Please contact us as soon as possible if your product arrives damaged, is incorrect or unsafe, does not match its description, or spoils before its best-before date despite storage in accordance with the instructions on the packaging. Do not consume food you believe is unsafe.

Include your order number and a description of the issue. If available, include photos of the product, packaging and best-before date to help us assess the problem. If you cannot provide photos, contact us so we can discuss another way to assess your claim.

Once we confirm spoilage or damage, including packaging that arrived torn, punctured or open, we will provide a full refund of the price paid for the affected product. For other product problems, we will provide the remedy required under the Australian Consumer Law. For a major failure, you can choose a refund or replacement.

Contact us before returning a faulty product so we can arrange a suitable return method if needed. We will cover reasonable return postage for confirmed faulty or non-conforming products, including reimbursing reasonable return costs you have already paid.

Refund method

We will return approved refunds to your original payment method unless we agree otherwise with you. Your bank or payment provider may take additional time to display the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Those rights apply regardless of the change-of-mind return period or whether you have opened the packaging.

Contact

Live Taste
Email: info@livetaste.com.au
Phone: 0416 627 771
Address: Shop 6, 1094 Anzac Parade, Maroubra NSW 2035, Australia
ABN: 28 296 958 290